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Privacy Policy


At Vivovend, we are committed to protecting your personal data and being transparent about how we handle it. This privacy policy explains what personal information we collect, how we use it, and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Vivovend is the data controller of your personal data. This means we are responsible for deciding how we hold and use your personal information.
If you have questions, contact us at:
📧 info@vivovend.co.uk

2. What Data We Collect

We may collect and process the following types of personal data:

  • Identity data: Name, username, or similar identifiers.

  • Contact data: Email address, telephone number, postal address.

  • Technical data: IP address, browser type, operating system, login data, device identifiers, and browsing history.

  • Usage data: Information about how you use our website and services.

  • Marketing and communications data: Preferences for receiving marketing from us or third parties.
     

You provide this data when:
 

  • Filling in forms on our website.

  • Communicating with us via email, phone, or post.

  • Responding to surveys or giving us feedback.
     

3. Legal Basis for Processing

We process your data under the following lawful bases:
 

  • Consent – when you’ve given us permission.

  • Contract – to fulfill a contract with you or take steps at your request before entering into one.

  • Legal obligation – when processing is necessary for compliance with legal requirements.

  • Legitimate interests – for purposes such as improving our services, provided those interests do not override your rights.
     

4. How We Use Your Information

We use your data to:
 

  • Provide, operate, and maintain our website and services.

  • Process and fulfil orders or service requests.

  • Send service updates or administrative messages.

  • Respond to enquiries or support requests.

  • Improve website performance and usability.

  • Send marketing communications (only where you’ve opted in).
     

You can withdraw your consent at any time by contacting us or clicking "unsubscribe" in our emails.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:
 

  • Analyse website usage.

  • Store your preferences.

  • Improve your user experience.

  • Track returning visitors.
     

You can manage or disable cookies in your browser settings. Please note, disabling cookies may affect site functionality.

6. Data Sharing

We do not sell your data. We may share your data with:
 

  • Service providers who support our business operations (e.g. payment processors, IT services).

  • Legal or regulatory authorities, if required by law.

  • Third parties in the event of a business sale, merger, or restructuring.
     

All third parties are required to respect the confidentiality and security of your data and only process it on our instructions.

7. International Data Transfers

Your data may be transferred outside the UK or European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as:
 

  • Transferring to countries with adequate data protection laws, or

  • Using Standard Contractual Clauses approved by the UK or EU Commission.
     

8. How We Store Your Data

We store your personal data on secure servers. We use encryption and security controls to protect your data from unauthorised access or loss.
Payment transactions are encrypted. If you have a password to access parts of our website, you're responsible for keeping it confidential.
Although we do our best to protect your information, internet transmission is never fully secure. Any data you send is at your own risk.

9. Data Retention

We only keep your personal data for as long as necessary for the purposes we collected it, including to meet legal, accounting, or reporting requirements.
After that, your data will be securely deleted or anonymised.

10. Your Rights Under GDPR

You have the right to:
 

  • Access – Request a copy of your personal data.

  • Rectification – Correct inaccurate or incomplete data.

  • Erasure – Ask us to delete your data (right to be forgotten).

  • Restriction – Limit how we use your data.

  • Data portability – Request transfer of your data to another provider.

  • Object – Object to how we’re using your data (e.g., for marketing).

  • Withdraw consent – At any time, where processing is based on consent.
     

To exercise any of these rights, contact us at info@vivovend.co.uk. We may need to verify your identity before fulfilling your request.

11. Marketing Preferences

You can opt in to receive marketing communications when submitting your details. You can change your preferences or unsubscribe at any time by:
 

12. Third-Party Websites

Our website may contain links to other websites. If you follow a link, please note that these sites have their own privacy policies, and we are not responsible for how they handle your data.

13. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email.
Please check back regularly to stay informed.

14. Contact Us

If you have any questions about this policy or how we use your data, please contact us:
📧 info@vivovend.co.uk

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